Warranty
We stand behind our homes. Here's what's covered and how to schedule service.
Structural warranty
10 years
Covers major structural defects so you can enjoy your home with confidence.
Mechanical systems
1 year
HVAC, plumbing, and electrical systems are covered for the first year.
Timely response
We respond to warranty requests quickly and schedule repairs so you're not left waiting.
Dedicated support
A dedicated team handles warranty claims and coordinates with our builders.
Quality builds
We build to last. Our warranty backs the quality of our construction.
Submit your request
Contact our warranty team at (239) 268-6644 ext. 500 or customercare@mjnewellhomes.com, or use the scheduling form above. We respond to phone calls within 24 hours and emails within 48 hours.
Not resolved within 5 business days? Escalate.
If your original point of contact hasn't scheduled or resolved your request, call our escalation line directly: (239) 323-9797 (Warranty Escalation Line). This line is reviewed directly by warranty management.
Formal written notice (Florida Chapter 558)
Under Florida Statute Chapter 558, homeowners may submit a written Notice of Claim describing a construction defect in reasonable detail. Once received, we have 45 days to respond in writing — either resolving the issue or offering a plan to repair it. Send your Notice of Claim in writing to customercare@mjnewellhomes.com or by mail to 45 Bridge St, LaBelle, FL 33935.
Your statutory protections: New homes built in Florida are covered by a mandatory 1-year builder warranty under Fla. Stat. §553.837 for defects that violate the Florida Building Code, in addition to our structural and mechanical warranty above. The Chapter 558 notice process gives every homeowner a documented, time-bound path to resolution before any dispute needs to go further.